Essential Job Duties

• Customer Care
  • • The first point of contact for teachers, parents, and donors, you must provide them with excellent support and customer care
    • Point them to the right program or person to talk to 
    • Donor acknowledgment and communication 
• Basic Admin Work
  • • Work with the ED and Program managers, and communications person to help prepare and send accurate and engaging donor, parent, and teacher communications e.g. e-newsletters, campaign materials, printed materials, social media messaging etc. 
    • Research prospective corporate funders and individual donors as needed
    • Research Schools/School Districts for new prospective programs
    • Provide support to fundraising and outreach events
    • Planning, logistics, and on-the-day support
• Support the fundraising team
  • • Process regular donations from both online and offline sources ensuring procedures are followed, and information is recorded correctly. 
    • Upkeep of the donor database 
    • Properly accurate inputting of teachers, parents, donors 
    • Database culling
    • Administer data inputting, amendments, running reports, and creating data queries as necessary 
    • Keep up to date with fundraising initiatives and news 
    • Help segment donor database 
    • Help with workplace-giving campaigns
    • donor prospects from programs
    • Track a data-driven, relationship-based fundraising engagement plan for each segment
    • Make regular and personalized contact with donors to retain and cultivate their giving.
• Support the Program Managers
  • • Teach and mentor for CA and Nevada school and camp programs as needed
      • These days are scheduled ahead of time, but require some travel
    • Invoice and track School and parent payments
    • Answer questions about programs and direct people to the right program manager
    • Help market programs
    • Help with E-blasts/Newsletters
    • Ability to do things such as A/B Testing for subject and or day/time, content
    • Use the calendar and ensure that all communications are being sent on time
    • Acquire and maintain a sound understanding of the Headwaters programs
    • Other duties as assigned.

The successful candidate will possess the following qualifications/experience: 

• A passion for science and education
• Organized
• Achievement-oriented — enjoys taking on challenges
• Experience teaching science classes (formal or informal education is ok)
• Background or experience with scientific research and fieldwork
• Bachelors & 1-2 yrs experience or Associates &  3-4 yrs experience
• Strong Customer Service skills: People-oriented — enjoys interacting with people
• Enthusiasm and drive for fundraising and marketing for a great cause is essential; experience is desirable but not essential
• Aptitude for working with databases, ideally in a customer care environment 
• Strong attention to detail and focus on accuracy
• Comfortable using many types of technology and willingness to learn new software as needed
• Energetic, can-do approach to work
• Good problem-solving skills at a practical level
• Engaging personal skills, both written and verbal to support donor management and customer care with schools and parents
• Flexible and Adaptability with changing task prioritization
• Distributing mailed, and electronic fundraising appeals to acquire, re-engage, and keep donors, teachers, and program parents
• Self-motivated and disciplined to regularly set and achieve work goals
• Enjoy connecting with people electronically, over the phone, and in person.

Be part of a high-functioning, collaborative, and -dynamic team.

Reports To: Executive Director, Program Managers

Status: Hourly $20-$25 per hour, 25-40 hours per week (potentially more during busy program times)

Location: Northern, CA/ Reno, NV (work from home, travel to schools, in-person summer camps, in-person office work 1-2 times per month).

How to apply:
All interested parties should submit a resume, cover letter, and brief (1-page maximum) statement on how you would contribute to our mission. Email to our Executive Director Megan Seifert, Ph.D. meg@headwatersscienceinstitute.org

Part-Time Field Science Teachers